IIS VoIP Frequently Asked Questions

Will I be able to utilize Ring 9 services with my existing service?
Yes, Ring9 services will work with current legacy technology.

Will I be able to see the same quality with Ring9 VoIP service as I do with my existing voice carrier?
Your quality will be the same if not better as we have the network in place to connect calls at speeds higher than 64 kbps.

What is PTSN, SIP, On-net, etc.?
» View a glossary of terms

How would the monthly charges compare to my current local business provider?
Depending on your local business provider, our services can save you up to 75% per line.

What type of hardware will I need to utilize Ring 9 service?
Most of our services require SIP (Session Internet Protocol) compliance with Quality of Service capable device, we recommend you check with your internal IT Department or data consultant.

What if I do not have an internal IT Department or data consultant?
No problem. Contact the Ring9 Sales team - we would be happy to provide you with a free VoIP consultation or connect you to a data provider near you.

How long does it take to get Ring 9 Service installed?
For new service your install timeframe is generally 10 to 15 days. Porting of numbers may take longer in some areas.

Are 911 services available through Ring 9?
911 and E911 services are generally available nationwide.

Why should I use Ring 9 Service?
Ring 9 Service is easy to use for set up and changes; it offers many features not available through current legacy voice offerings and reduces communications expenditures.

What about conferencing?
Conferencing is available and through the End Users Portal; the end user has the ability to schedule conference calls on-demand. Conferencing is capable of hosting up to 120 participants, or listen-only, participants per conference call.

Is there a charge to port my number to the Ring 9 service?
No there is not a charge to port your number to the Ring 9 service.

Are there tutorials to help with a User's Web portal?
» Yes, Training Module's are located in the tutorials section of the Ring 9 Website

Is there a customer presentation a customer can review to assist in a full understanding of the Ring 9 Service?
Yes, please download the Customer Sales Presentation located in the downloads section of the Ring 9 website or » click on this link to open the presentation.

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